Refund & Returns Policy
Last updated: 6 September 2026
At GodSpiritAcademy, we want you to have a positive experience when purchasing products through our Shop. This Refund & Returns Policy explains how returns, refunds and cancellations are handled.
Nothing in this policy affects your legal rights as a consumer under applicable UK law.
1. Physical products
If you purchase a physical product from our Shop, you may have legal rights to cancel your order and/or return the product depending on the circumstances and applicable consumer law.
Where a cancellation or return is permitted, the product should normally be returned in an appropriate condition and, where reasonably possible, with its original packaging and accessories.
Products should be returned using the return instructions provided by GodSpiritAcademy.
2. Faulty, damaged or incorrect products
If you receive a product that is faulty, damaged or not what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your name
- Order number
- A description of the problem
- Photographs of the product where appropriate
We will review the issue and, where required by applicable law, provide an appropriate remedy. This may include a repair, replacement, refund or other remedy depending on the circumstances.
3. Change-of-mind returns
Where you have a legal right to cancel a purchase because you have changed your mind, the applicable cancellation period and return requirements will apply.
Unless an exception applies, you should notify us within the applicable cancellation period and return the product within the required timeframe.
You may be responsible for reasonable return postage costs where permitted by law.
4. Digital products
If we offer digital products or downloadable content, different cancellation rules may apply.
Where you ask for digital content to be supplied immediately and expressly agree that this may affect your cancellation rights, applicable consumer-law requirements will apply.
Where digital content is faulty or does not meet applicable legal requirements, you may have rights to a repair, replacement, price reduction or refund as provided by law.
5. Refunds
Where a refund is approved, we will normally refund the payment using the original payment method where reasonably possible.
The timing of a refund may depend on the payment provider or financial institution used to make the original payment.
We will not normally charge an administration fee for a refund where the law requires a refund to be provided without such a charge.
6. Donations
Donations made to support GodSpiritAcademy are voluntary contributions rather than purchases of products.
If you believe a donation was made in error or there is another issue with a donation payment, please contact us as soon as possible so that we can review the circumstances.
Donation refunds are considered on a case-by-case basis and subject to applicable law and the terms of the payment provider used.
7. How to request a return or refund
To request a return, cancellation or refund, please contact us:
Email: glacol@godspiritacademy.com
Please include your order number where applicable and briefly explain the reason for your request.
We will respond with the appropriate next steps.
8. Exclusions and legal rights
Certain products or circumstances may be excluded from cancellation or return rights under applicable law.
For example, specific rules may apply to personalised products, sealed products that are not suitable for return for health or hygiene reasons once unsealed, or certain digital content supplied with the customer’s agreement to immediate performance.
We will not use this policy to remove or restrict any consumer rights that cannot lawfully be excluded or restricted.
9. Contact us
If you have questions about this Refund & Returns Policy, please contact:
Email: glacol@godspiritacademy.com
Website: https://godspiritacademy.com
GodSpiritAcademy